Start with a wide room photograph
Stand in a safe position and photograph the entire ceiling plane, including the walls and room corners. This gives scale and shows whether the problem is localised or connected with joints, cornices, fixtures or a larger area.
For an open-plan room, take images from more than one direction. Where possible, include a door, standard light fitting or other familiar feature that helps show proportion.
Take close photographs of the damage
Capture clear close images of cracks, holes, stains, blistering, sagging, loose cornice or popped fasteners. Take one straight-on view and another at a slight angle where side lighting reveals movement or ridges.
- For cracks, photograph both ends and the full length.
- For water damage, include the stain boundary and nearby lights or vents.
- For sagging, show the wider sheet area and visible framing lines.
- For cornices, include the profile, corner and wall-to-ceiling junction.
- For holes, show the opening and the surrounding supported ceiling.
Show the ceiling height and access
A photograph of the room entrance, stairwell or high ceiling helps identify equipment and protection requirements. Mention restricted parking, narrow stairs, occupied areas, fixed furniture and any rules that affect access.
Include the likely source where safe
If a leak or incident is known, provide photographs or documentation from the roofer, plumber or other relevant trade. Do not enter a roof space or handle electrical equipment merely to obtain an image. The ceiling repair quote may exclude source investigation or specialist work.
Photographs for commercial and strata properties
For commercial sites, include the ceiling system, grid, tiles, services, work zone and access path. For strata properties, identify the lot, common-area relationship, tenant access and contact responsible for approval.
CRP can provide quotes, progress photographs and completion documentation to property managers where required.
What information should accompany the photos?
- Suburb and property type.
- Affected room or work area.
- Approximate size and ceiling height.
- When the problem began and whether it is changing.
- Known leak, incident or previous repair.
- Occupancy, access and preferred work timing.
- Contact details and preferred response method.
Can CRP quote from photos alone?
Photographs can help classify the enquiry and prepare the assessment, but they may not reveal support condition, moisture, framing, services or hidden extent. CRP will confirm whether an on-site assessment is required before issuing a binding scope.
Protect personal and property information
Only send information reasonably necessary for the enquiry. Avoid including people, private documents, security codes or unrelated possessions where possible. CRP handles supplied information in accordance with the Privacy Policy.