Privacy policy

Information collected

We may collect your name, telephone number, email address and property address; enquiry and quotation details; information about your property and the ceiling services required; photographs or videos supplied by you or taken with permission; appointment, invoice, payment and service records; communications, feedback and complaint details; and basic website usage information such as IP address, browser type, pages visited and referral source. Information is generally collected directly from you through the website, by telephone, email, in person or while providing services, and may also be received from an authorised representative or another person involved with the property.

Why information is collected

We may use your information to respond to enquiries and provide quotes; schedule and complete ceiling inspections and repairs; communicate about a booking or project; process payments and maintain records; manage warranties, follow-up work, feedback and complaints; improve our website and services; send service updates or marketing communications where permitted by law; and meet legal, insurance, accounting and regulatory obligations. You may unsubscribe from marketing communications at any time.

Website providers, analytics and overseas processing

Our website may use cookies and analytics technologies to understand website use and improve performance. You can restrict cookies through your browser, although some functions may be affected. Relevant information may be handled by payment, accounting, website, hosting, communications and IT providers. Some providers may store or process information outside Australia, including in the United States. Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements. CRP is not responsible for the privacy practices of external websites linked from this site.

Disclosure

We may disclose relevant personal information to CRP employees, contractors and subcontractors; payment, accounting, website, hosting, communications and IT providers; insurers, accountants, legal advisers and other professional advisers; government authorities, regulators or law-enforcement bodies where required or authorised by law; and other parties with your consent. Information is disclosed only where reasonably necessary for our business activities or as required by law.

Storage, security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Information may be stored electronically or in physical records and is retained only for as long as reasonably required for the relevant business, legal, taxation, insurance or record-keeping purpose. When no longer required, we take reasonable steps to securely destroy or de-identify it. No internet transmission or storage system is completely secure, and absolute security cannot be guaranteed.

Accessing or correcting your information

You may ask to access personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected by emailing info@ceilingrepairperth.com.au. We may need to verify your identity. In limited circumstances the law may permit us to refuse access, in which case we will explain the decision where required.

Privacy complaints, policy updates and contact

If you have a privacy concern, email info@ceilingrepairperth.com.au or write to Ceiling Repair Perth, OK Asset Services Pty Ltd, ABN 14 610 980 857, 610 Stirling Highway, Mosman Park. We will investigate and respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au. This policy may be updated as our services, practices or legal obligations change; the latest version will be published with its effective date.